Dispatch from the studio
Every order is dispatched from the KONINA studio in Amsterdam, the Netherlands. Each piece is wrapped by hand in its original KONINA packaging: pouch, box, and care card. The piece leaves the studio only after this final treatment, and we treat the transit between studio and wearer with the same care as the piece itself.
Orders are processed and dispatched within two to three business days of payment confirmation. Orders received on weekends or public holidays are processed on the following business day. A confirmation email follows the moment a piece leaves the studio, carrying a tracking number and a link to follow its journey.
Delivery times by region
Once a piece has been dispatched, estimated transit times depend on destination:
- Netherlands: 1 to 2 business days
- European Union: 3 to 5 business days
- Other European destinations (UK, Switzerland, Norway, Iceland, Balkans, Türkiye): 4 to 9 business days
- Rest of world: 7 to 14 business days, customs dependent
These windows reflect typical carrier performance under ordinary conditions. They are not guarantees. Carrier disruptions, weather events, customs procedures, and remote destinations can each extend transit by several days. KONINA is not liable for delays beyond the studio's control, but if a shipment is significantly delayed, we work alongside the carrier to investigate and to offer a resolution where appropriate.
Shipping costs, customs, and duties
Shipping costs are calculated at checkout based on your destination and reflect the carrier service used. For deliveries within the European Union, all applicable taxes are already included in the price displayed at checkout. No further charges are levied on delivery.
For destinations outside the European Union, the recipient is the importer of record. Local import VAT, customs duties, and a small carrier handling fee may apply on delivery. These charges are calculated by the destination country's customs authority based on the order value. KONINA cannot estimate or absorb them. They vary by country and are paid directly to the carrier on delivery.
Providing a complete and accurate shipping address is the wearer's responsibility, including any apartment, building, or unit information. KONINA is not responsible for orders delivered to an incorrect address provided at checkout. Parcels returned to the studio due to an undeliverable or incorrect address can be re-sent, but the cost of re-shipment is the customer's.
If something goes wrong
If a tracking email has not arrived within three business days of placing your order, please first check your spam folder, then write to support@konina.studio. We will confirm dispatch and resend the tracking link.
If a piece does not arrive within its expected window, or arrives damaged, write to support@konina.studio as soon as possible. In the case of damage, please include photographs. We work directly with the carrier to investigate and arrange a replacement or refund where the situation calls for it.
KONINA does not currently ship to destinations subject to international sanctions, or to addresses we cannot reasonably verify. In these cases, the order is refunded in full and we will write to explain.
For any other question
For any shipping-related question this guide does not answer, write to support@konina.studio. A reply follows within two business days.